We are here to help
See below for answers to some of our most commonly asked questions
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We try to mail your order the same day, otherwise the next working day.
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Nope, it should fit through your letterbox.
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Shipping within Netherlands: 1-2 business days*
International Shipping: Usually 5-10 business days (but this can vary widely depending on location!)**
All orders will fit through the mail box so no need to stay home.
**Please be aware that Dispatch and Shipping times can be longer over seasonally busy periods, such as Christmas, and delivery times can not be guaranteed.
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Shipping has a flat fee of €4.25 for The Netherlands and €6.15 for the rest of EU. Australia, New Zealand and the US is €10.80.
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Yes, we ship our products all over the Europe, NZ, Australia and US. You'll receive a track and trace code when it's on its way to you. If you're in another country we can still help you, just send us a message: info@myten.co.
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Unfortunately we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
About Ten
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About half the amount of regular cup of joe: 45mg.
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We always suggest you contact your doctor or specialist to ask if you can drink Ten during pregnancy or feeding.
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What you will notice most are the benefits for your health. The mushrooms in Ten are great for your focus, immunity and your gut.
Traditional medicine has known this for a long time, but mushrooms have also been scientifically proven to be great for your health, both physically and mentally. They are full of vitamins and minerals, which you get in a delicious cup of coffee.
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Nope, it's all natural. We use a little bit of coconut milk to sweeten Ten slightly.
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All mushroom have been dual-extracted and we use the fruiting body. Only for the Cordiceps do we use mycelium.
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L-Theanine is an amino acid primarily found in tea leaves, known for its calming effects. It promotes relaxation without drowsiness, reduces stress and anxiety levels, enhances focus and attention, improves sleep quality, and may support cardiovascular health. It's often used as a natural supplement to promote mental clarity and relaxation.
Payments & Subscription
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We accept payments from iDeal, PayPal, Visa, MasterCard, Maestro, UnionPay, ShopPay, Apple Pay & Google Pay
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We will ship your new batch every 30 days, and you will get charged every 30 days. You will always get a reminder email before we do so.
Returns & Refunds
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We currently only accept returns if it's your first order. Please contact us via email at info@myten.co with your order number if you wish to make a return. We'll ask you to return the product, we do not cover the shipping cost.
To be eligible for a return, you need to return all the items you have recieved.
You can always contact us for any return question at info@myten.co.Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@myten.co.
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Each order is thoroughly checked by the Ten dispatch team prior to being sent out, however should you receive a faulty or incorrect item, please contact us at info@myten.co outlining the issue and providing clear imagery.
Should you have any questions or concerns regarding returns, refunds or exchanges, please contact us at info@myten.co.